Frequently Asked Questions
- Where and when do I pay my bill?
- How often is the Meter Reading and Billing?
- Is there a budget billing plan?
- Can I pay my bill on line or electronically?
- How do I change my billing address?
- How do I activate service if I am a new owner?
1. Where and when do I pay my bill?
The JLWA sends out bills the every two months and is due upon receipt and the past due date is printed on the lower left hand portion of your bill. Past due accounts are assessed a minimum $5.00 late fee and show on past due reminder notice that is mailed. Your payment options can be found under the "PAY NOW" tab.
The JLWA shares an office with other small water utilities where you to can make cash or other payments in person Monday - Thursday between 9:30 am and 3:00 pm. The office is generally closed on banking holidays.
6912 Hannegan Rd. #105, Lynden WA 98264
2. How often is the Meter Reading and Billing? (Billing Schedule)
Meters will be read and bills mailed at the end of the billing cycle (bi-monthly) [Jan, Mar, May, July, Sept, Nov]. Failure to receive a bill does not excuse a customer from payment.
3. Is there a budget billing plan?
No. At this time the Association does not offer a budget billing plan. However, the Water Rate Structure is designed such that the average water bill is about the same each month unless there is a higher than average water use.
4. Can I pay my bill online or electronically?
Please see your options under the "PAY NOW" tab.
5. How do I change my billing address? (Information Change Form)
When a customer wishes to change the billing address or contact information the Association may require signed documentation from the legal property owner.
Although the Association offers the service of designating the tenant to receive the bill, it is not recommended because the owner is ultimately responsible for payment. The Association recommends that the owner include an appropriate amount in the rental fee to cover charges and continue to receive the bill in order to monitor usage on the property.
6. How do I activate service if I am a new owner?
Prior to escrow (closing) the Association should be contacted for the account balance due through the closing date to ensure the account is paid Current at closing. The Association reserves the right to estimate the final amount due based on recent prior average use. To complete the closing process and transfer process, the account must be paid current including a $100 transfer fee and a copy of the Statutory Warranty Deed along with a signed Water User Agreement must be received before we can transfer the Membership to the new owner. It is the new owners responsibility to ensure that the appropriate paperwork is received by the Association from the Title Company.